Privacy Policy

This website privacy policy describes how J. Wippell & Co. Ltd ‘we’ protect and make use of the information you give the company when you use this website.
If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.

 

Who we are

J. Wippell & Co. Limited (‘we’) are a clergy outfitter and academic robe makers. The company is registered in England and Wales at PO Box 1, 88 Buller Road, Exeter, Devon EX4 1DQ registration number 00074973.

 

Who this policy applies to

This policy applies to both customers and website visitors. These terms have the following meanings;
Website visitors: anyone visiting our website.
Online Customer: anyone that buys our products online.

 

When this policy was updated

This policy is updated from time to time. The latest version is published on this page.
This privacy policy was updated on:       22/02/2022

 

Information we collect

J. Wippell & Co. Ltd gather and use the details entered by a website visitor or online customer to allow us to either respond to an enquiry and/or fulfil an order.
We may also collect essential information to better understand how our visitors use this website, to allow the company to improve the website for customers.
What data we gather
Online orders
The following personal information is gathered and used for the purpose of fulfilling your order:

• Full Name
• Billing Address
• Delivery Address (if different)
• Email Address
• Telephone number

 

Enquiry form

The following personal information is gathered and used when a customer completes an online enquiry

• Full Name
• Email Address
• Telephone number
• Church Name
• Postal Address

 

How we use the information we gather

The Personally identifiable information stated above is used in the following ways for online orders:

• Create and manage your account, when you purchase from us
• Process your purchase transactions
• Update you on the status of your orders
• Keep a record of your purchase history should you wish to re-order the same or similar products
• Subscribe you to our e-newsletter if you have provided explicit consent
• Evaluate and improve the quality of our products, services and websites

 
The Personally identifiable information stated above is used in the following ways for enquiries:

• Respond to an enquiry
• Evaluate and improve the quality of our products, services and websites;

 

Data Collection and purpose specification

We collect the personal data that you provide when placing an order or making an enquiry. We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.

• Google Analytics Demographics and Interest Reporting - which gives us insight into behaviour information relating to visitor age, gender and interests on an anonymous and aggregate level. This will help us to understand browsing behaviour to give you a better experience whilst visiting our sites.

Cookies are used to analyse your use of our website and to serve ads when you visit our website. The information we collect and share with third parties through cookies is aggregated and therefore anonymous (it does not include personal information which is likely to identify you). The information may be used to serve you ads in relation to our products when you visit our website and third party websites. You can access information about Google's Privacy Policy here.

We do not collect or use personal data for any purpose other than for the purposes specified.
 

Storage of Data

We will store your personal information relating to bookings placed with us. This information is held on our secure website. Paper copies of your order and personal details are also provided to authorised staff including our order administrator, who will process the order and pass the order to production (for manufacturing). This data does not leave the UK and remains on site in Exeter. The order details are attached to the order and stored in a secure unit only accessible to authorised personnel.

Your data is held on file to allow you to re-order any previous items. Your data is held on the online database and a paper copy kept securely and only availavle to authorised personnel with no fixed end date unless requested by the data subject.

The data we collect from you will be stored within the UK. By providing us with this data, you agree to this storing and/or processing. All online data is stored on our secure servers in the UK and paper copies are held in lockable filing cabinets.
 
If you do not want your purchase history to be kept on file please email info@wippell.co.uk with your full name, address, email, highlighting your request.
 
If you have registered on www.wippell.co.uk you will choose a password to enable you to complete the transaction, you are responsible for keeping this password confidential.

 

Who we share your information with

We will not sell, distribute or lease your personal information to third parties. We may need to disclose your information for order fulfilments or business purposes, this includes but is not limited to: Worldpay and Mailchimp.  Mailchimp is only used if you have provided explicit consent to our e-newsletter. Details of the email newsletter and contact permission can be viewed here: https://www.wippell.co.uk/email-marketing.aspx

 

Social Media

J. Wippell & Co. Ltd use several social media programs including Facebook, Twitter, LinkedIn and Instagram. We do not use any third party to manage the data on these platforms.
 

Kentico

Our website is built on a secure CMS Kentico. The CMS is managed by our IT provider who have limited secure access to the CMS when improvements or amendments need to be made to the website.
 
All online data submitted is stored on secure managed servers.
 

Payments

We use third party payment gateway Worldpay to process our payments. 

The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, our public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information.

 

Transaction Encryption

The transfer of the purchase details from the retailers site to Worldpay are encapsulated using our own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.
 

Data Storage

Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. We also ensure that we stay up-to-date with the latest versions of any third-party code we use, and continually review our own proprietary code.
 

Marketing

We would like to send you information about product offers, product launches and company news which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
We use a third party provider, Mailchimp, to deliver our e-newsletter. We gather statistics around email opening and clicks built into Mailchimp. For more information, please see Mailchimp’s privacy notice.
You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please either email us at info@wippell.co.uk or login to your Wippell account and change your ‘opt in’ option to no. This will update our database of consent.

 

Photographs

We will on occasion ask for photographs of individuals in Wippell attire. Such photographs will require the customer’s explicit consent. The photograph will only be used for the purpose of social media and website marketing as specified in the consent form and personal information such as the customer’s name, email, telephone and address will be stored with the photograph, this allows us to identify and erase the details and photograph at the customer’s request. The personal information provided is only used for identifying the customers and is not used for any other purpose. The information is not shared with any third party.

 

Complaints

When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide. The information or personal data is not disclosed to any third party or published in any publicly accessible report.

Personal data

We will keep personal information relating to online orders, telephone orders, enquiry forms, complaints and photographs. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

Confidentiality

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:

• Unauthorised access
• Improper use or disclosure
• Unauthorised modification
• Unlawful destruction or accidental loss
• Unlawful processing
•  

All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors’ personal data. We ensure that your personal data will not be disclosed to state institutions and authorities except if required by law or other regulation.

 

Access to data we hold

You can ask us whether we are keeping personal data about you upon request, which you can indicate by:

• Email: info@wippell.co.uk
• Post: PO Box 1, 88 Buller Road, Exeter, Devon, EX4 1DQ
•  

We will provide you with a readable copy of the personal data which we keep about you, within one month of receipt of this request – although we will before require proof of your identity. This can be extended by two months where the request for rectification is complex. We will provide this information free of charge.
We will however charge a reasonable fee when a request for information is manifestly unfounded or excessive, particularly if it is repetitive. We may also charge a reasonable fee to comply with the requests for further copies of the same information. This fee is based on the administrative cost to provide this information.
We allow you to challenge the data that we hold about you and, where appropriate, you may have the data erased, rectified or amended if it is incorrect or inaccurate. We reserve the right to refuse to provide our visitors with a copy of their personal data if the request is manifestly unfounded or excessive, but we will give reasons for our refusal. We do, however, allow you to challenge our decision to refuse to provide you with a copy of your personal data. You have the right to complain to the supervisory authority and to a judicial remedy without undue delay and at the latest within one month.

 

Erasure of data

You have a right to have your personal data erased to prevent processing in the following specific circumstances:

• Where the personal data is no longer necessary in relation to the purposes for which it was originally collected/processed.
• If you wish to withdraw consent.
• If you object to the processing and there is no overriding legitimate interest for continuing the processing.
• The data was unlawfully processed in accordance with the GDPR.
• The personal data has to be erased in order to comply with a legal obligation.
• The personal data is processed in relation to the offer of information society services to a child.

 
If you would like J. Wippell & Co. Ltd to erase or amend personal data we hold, please email info@wippell.co.uk with your full name, address, email address and the action you wish us to take. In order to complete such requests, the company will require proof of identification.
 

Changes to our Privacy Policy

Our Privacy Notice and the Conditions of Use will change from time to time in response to changing legal, regulatory or operational requirements. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

If you choose to visit www.wippell.co.uk, your visit and any dispute over privacy is subject to this Privacy Notice and our Conditions of Use, including limitations on damages and application of the laws of England. If you have any concern about privacy, please e-mail us a thorough description and we will try to resolve the issue for you.
 

Contact 

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:
 
Data Protection Officer
J. Wippell & Co. Ltd
PO Box 1
88 Buller Road
Exeter
Devon
EX4 1DQ